The aging life care manager will work with a certified care manager to coordinate the care for clients and their families. Conduct home visits and facility visits to care for clients by assess their needs and provide recommendations and care plans that support those needs. Act as an advocate and guide to support clients and families facing long-term care needs. Coordinate services with other professionals and act as a point of contact for family members who are concerned with patient care. Build strong client relationships to drive positive care outcomes that enable clients to feel valued and respected.
Education
· RN degree required
· Experience working in human services - case manager, community outreach worker, social worker, or mental health aide
· Certified care manager or actively working towards certification is also preferred
Ideal Candidate Background/Skills
· Geriatric Care: General understanding of the major issues of aging (loss, grief, physical changes, depression, dementia)
· Professionalism: Maintain effective working relationships, maintain confidentiality, interpret and handle routing matters in accordance with established procedures, and follow oral and written instructions
· Critical Thinking Skills: Analyze, interpret, and evaluate information to resolve necessary issues for clients and their family
· Organizational Skills: Demonstrate the ability to work independently and manage priorities to meet the standards of practice
· Team Player: Ability to work and collaborate with peers, support staff, home healthcare aides, caregivers, physicians, etc.
Responsibilities Include
- Assess patient needs
- Running errands for clients as needed
- Remain up to date on best practices and information about healthcare concerns and conditions
- Monitor a patient’s medical progress, as well as observations reported by caregivers, family members and clinicians
- Communicate regularly with management to provide updates about a client’s condition and ongoing care plan
- Provide ongoing support and empathy for patients
- Keep detailed records of each client visit
- Work around complex schedules or walk patients through secondary plans when first options fall through
- Performing various administrative duties, such as updating spreadsheets, daily logs, tracking expenses, updating client visits in software programs
Palm Beach Care Management (PBCM) is a private-pay aging life care practice with over ten years of history serving seniors, adults with chronic illness, and their families across Palm Beach County. We provide individualized care management - assessment, care planning, coordination, advocacy, and family support - for clients who need a trusted, expert guide through complex care situations.
